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We hope you have a pleasant shopping experience with Cortile Coffee. Firstly, we need to bring to guide you through our terms and conditions when using our Website, to place an order or subscribe to our services. Please read carefully, as they affect your legal rights. We also reserve the right to change our terms and conditions at any time. Any order will be subject to the terms and conditions in place at that particular time of point of order.

Registration

To register with www.cortilecoffee.co.uk, you must be at least 18 years of age to use this Website. Please ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. You must provide your real name, address, phone number, email address and any other details needed to process your order.

We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

Cortile Coffee reserves the right, in our absolute discretion, to terminate or restrict your access to all or part of the website or services with or without notice and it is our sole discretion to discontinue the website or services, or any part of, at any time without notice.

You may cancel your registration at any time by informing us in writing by email at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect
any statutory rights.

Availability

All goods on this website are subject to availability. We endeavour to fulfil every order but there may be occasions out of our control where goods are unavailable. We reserve the right to cancel any orders due to unavailability. You will be informed as soon as possible, and a full refund will be given. Sometimes sale items may be sold out and will be dealt with as unavailable stock. Some stock may be only available via our website and not available in our stores and vice versa.

Placing an Order and Order Acceptance

The Order Acknowledgement email and order number are not an order confirmation or order acceptance from Cortile Coffee. Completion of contract between the user and Cortile Coffee completes when goods are despatched (same for part orders) unless we have notified you of unacceptance of order or you have cancelled it. The Carrier will make every reasonable effort to contact you to make delivery, but if they are unable to do so then your order will be cancelled, goods returned to Cortile Coffee and payment will be refunded to your card.

Pricing, Description and Product Information

The prices that you must pay are listed on the website at the time you place an order (plus and delivery charges). If a price listing error occurs on the products ordered at the point of order, you will be contacted to reconfirm if you wish to proceed with the order at the correct price or cancel. If we are unable to make contact with you then we reserve the right to treat the order as a cancellation and begin the refund process. The prices listed on this website apply only to products listed here. The same products may vary in price at our stores or at different events.

Cortile Coffee takes all reasonable care to ensure that all descriptions, details and prices of products in this website are correct at point of listing. There may be a difference in information on this website to when you place an order. Also please be aware that colours and appearance of products may vary slightly due to monitor settings and photographic lightging. However, measurements and sizes are an approximation, but we take great care to ensure they are as accurate as possible.

All prices listed are in £ sterling and include VAT.

Payment

Payment will be taken from your card at the time we receive your order and we have checked both your card details and availability of stock. Payment will only be accepted with a valid credit or debit card acceptable to us. The address that the card is registered to must be the same as your billing address. Alternative or new payment cards can be registered at any time, but the card associated with a given order cannot be changed once check out is completed.

To ensure that your credit/debit card is not being used without your consent, we will validate your name, address and other personal information supplied by you during the order process. This will be checked against third party databases. By agreeing to our terms and conditions you are giving permission to allow us to continue these checks with a registered Credit Reference Agency which may keep a record of that information. This is done solely to confirm your identity. A credit check IS NOT performed during this and your credit rating will be unaffected.

Gifting Cards

Gift Cards can be purchased from this website can be redeemed online or instore at Cortile Coffee. Only one gift card can be redeemed per transaction. Gift amounts are available from £5 to £50. A gift voucher will be sent by email with a voucher code for online use to the gift card recipient or can be printed off by you for forwarding to the gift card recipient.

Once emailed, the voucher becomes your responsibility and we cannot be held responsible for any incorrect email addresses given, lost, stolen or deleted E-vouchers. We can help to resend in the first instance. Sometime emails will filter to spam and you may need to check your computer filter settings or spam folder. Any delay due to this is out of our control.

To redeem your gift voucher simply enter the code on your gift card at the end of check out where the amount will be deducted from your order.

Packaging

We pack each order by hand and this may include manual label adhesion. As such, there may be rare occasions that a label may not be aligned correctly. We cannot offer a refund unless in an extreme case of misalignment compromising the integrity of the product. We use recycled packaging in a clean and reusable state. This is to help the environment, reduce waste to landfill and be more sustainably conscious. Please note that delivery prices include packaging materials.

Delivery

We deliver to the UK, EU and International countries.

On receipt of full payment the ownership of an order passes to you once delivered to you directly or as instructed by you. Once delivered, any damage or loss passes to you. You will be advised to claim any recompense from the courier directly. On receipt of full payment the ownership of goods will pass to you once the goods are delivered. We will endeavour to protect your order as much as reasonably possible, however, we cannot guarantee that parcels sent outside of mainland UK will arrive in perfect condition especially chinaware or fragile items. We will not be held responsible for goods having left mainland UK.

All orders received Monday to Friday will be despatched the next working day. Orders placed on Saturday and Sunday will be shipped on the following Monday. We aim to get your orders to you as soon as possible and the above is a guide only. Please note that working days are Monday to Friday and we do not despatch on Bank Holidays (UK).

Cancellation and Returns

If you are unhappy with your purchase and wish to return, please note that we can only accept if received back in store within 14 days, unused and in its original packaging for resale. This includes your rights under the distance selling regulations. A full refund will be issued less any postage and packaging costs levied with your original order. We will refund or replace the products only in the event of faulty, damaged or incorrect items being sent to you where a full refund plus postage and packaging costs will be refunded in full.

We will only accept tea and coffee returns if unopened and full weight present. We will not exchange or refund partially consumed products. Any shipping costs are the responsibility of the returnee unless defective. We cannot refund postage and packaging cost for returned items from outside the UK.

Please contact info@cortilecoffee.co.uk in the first instance to advise before returning goods with reasons and proof of purchase.

Refunds

On receipt of your returned goods we will inspect and validate your claim by email you within 3 working days and refund (if applicable) to you via your original payment method. The timescale for refund processing will depend on your credit card company or bank. We will notify you once we have instigated our refund process but cannot be held responsible for further delays with your bank provider. In the event that refunds cannot be made via the original method, we will contact you to arrange an alternative.

Exchanges

We are happy to exchange goods that do not meet product descriptions, are defective or arrive damaged only if goods are returned to and reaches Cortile Coffee within 14 days. Please email info@cortilecoffee.co.uk to discuss in the first instance and we will guide you through the returns process if we accept liability. Please note that sale items will not be refunded or exchanged and only like for like regularly priced items will be exchanged. All shipping costs are the responsibility of the returnee (unless products faulty) and will not be credited. We reserve the right to offer spare parts or replacement items or items to an equal value where appropriate. Please ensure that the return form is enclosed in the parcel so that we can identify your returned order.

Gifts can be exchanged for the same value credited but it is the returnees responsibility to pay postage. This will not be credited. The Gifter will also receive notice of any returned items for their records.

All returns to: Cortile Coffee, Unit 43-46, Pontypridd Market, Market Chambers, Pontypridd, CF37 2ST.

We advise obtaining a certificate of posting or using a tracking postal service. Any returned items not received by us will be your responsibility to pursue with the courier service and claim via their complaints department for recompense.

Shipping/Courier Costs

All orders for UK are sent as Second Class Signed Services by Royal Mail and will need a signature on delivery.

1-2 kg – Standard – £4.50

2kg – Heavy – £6.50

5kg+ – Courier – £9.99

International orders are sent as International Signed which is tracked in the UK with a signature taken on delivery. Available to over 155 destinations.

Upto 2kg – Europe – £16.95

World Zone 1 – £22.95

World Zone 2 – £23.95

For heavier items bound for international delivery, please contact info@cortilecoffee.co.uk for shipping costs in advance.

Wholesale or Export

For any trade or international queries, please contact info@cortilecoffee.co.uk for assistance.

Website Availability and Disclaimer

Any online facilities, tools, services or information that Cortile Coffee makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a purpose, accuracy of information, compatibility and satisfactory quality. Cortile Coffee is under no obligation to update information on the Website. Whilst Cortile Coffee uses reasonable endeavours to ensure that the Website is secure and free of error, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers. Cortile Coffee accepts no liability for any disruption or non-availability of the Website. Cortile Coffee reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Intellectual Property and Acceptable Use

All content included on this Website, unless uploaded by Users, is the property of Cortile Coffee, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting. By implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission. You must not otherwise reproduce, modify, copy distribute or use for commercial purposes any Content without the written
permission of Cortile Coffee.

Creative Commons Licence
The Cortile Coffee Website by Matthew Hillman is licensed under a Creative Commons Attribution-NonCommercial
4.0 International License
.

Limitation of liability

We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

To the maximum extent permitted by law, Cortile Coffee accepts no liability for any of the following:

Any business losses, such as loss of profits, income, revenue, anticipated savings, business contracts, goodwill or commercial opportunities; Loss or corruption of any data, database or software; Any special, indirect or consequential loss or damage.

General

You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

There terms and conditions may be varied by us from time to time such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Return Address and Company Information

Cortile Coffee Returns Department
Unit 43-46
Pontypridd Indoor Market
Market Chambers, Market Street
Pontypridd
CF37 1ST

Website: www.cortilecoffee.co.uk
You can contact Cortile Coffee by email: info@cortilecoffee.co.uk